Refund policy
All returns must be shipped back to us within 3 days of the request approval.
- Items must be returned in new & unused condition, with all original packaging and tags attached including our "DO NOT REMOVE" hangtag.
- We cannot refund or take returns on clothing that has been worn or used.
- We strictly do not accept returns that have been worn for press and styling purposes including photoshoots.
- Returns must be returned with any additional gifts included with your purchase for a full refund. If gifts are unreturned, we will charge you for these items and they will be deducted from your refund.
- Initial shipping charges cannot be refunded.
- Everything under 100€ is a final sale and not eligible for return or exchange.
- La Riviera Stored reserves the right to refuse any returns which do not meet our return policy requirements or are returned without written approval.
STORE CREDIT
We happily issue store credit in the form of a gift certificate. Simply use your unique gift certificate code for payment at checkout on your next order with us! Store credit does not expire.
EXCHANGES
We will accommodate an exchange for items purchased on lariviera.store the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately. Exchanges are only processed upon receipt of the reception of returned item(s) and are based on stock availability. The customer is responsible for the shipping fees of exchanged items unless we have shipped you the wrong product, on both domestic and international orders. A maximum of one exchange per item will be allowed.
Once the exchange item is received at La Riviera Store, we will send out your exchange request as soon as possible while notifying you with new tracking.
INTERNATIONAL RETURNS
We do not provide shipping labels for returns or exchanges returning to La Riviera Store unless it was determined our fault. Customer who is interested in a return for a refund or exchange must cover return shipping costs. La Riviera Store is not responsible for lost and/or stolen packages. For more information on making a return please email contact@lariviera.store
DEFECTIVE ITEMS
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Please contact customer service immediately at contact@lariviera.store
RETURNED TO SENDER / REFUSED PACKAGES
Orders refused or deemed undeliverable by our transporters partner are nonrefundable. The orders will be returned to our warehouse. We will contact the customer via email and phone a total of three times. However, customers who still want to receive the package must pay for a new shipping label.
To start a return, you can contact us at contact@lariviera.store